Shipping is confirmed before order acceptance. Standard shipping may be complimentary when explicitly shown and eligible. Remote, oversized, bulk, expedited, and special logistics may be quoted separately before confirmation.
Delivery Overview
Quoted
When special logistics apply
Confirmed
After stock, order and payment checks
PAN India
Delivery coverage
1. Delivery Timeframes
Delhi NCR
Delivery timing is confirmed after stock, order, payment, and logistics checks. Large or bulk orders may need separate arrangements.
Metro cities (Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune)
Estimated timing depends on the courier service, destination, and product size; it is confirmed before order acceptance.
Rest of India (Tier 2 & Tier 3 cities)
Estimated timing depends on location, courier service, and product size; it is confirmed before order acceptance.
Remote/difficult-to-access areas
Remote-area timing and any additional logistics charges are confirmed before order acceptance.
2. Dispatch Process
- Dispatch is subject to stock availability, order acceptance, and payment confirmation where applicable.
- Dispatch and delivery estimates may change for holidays, courier constraints, product size, or destination.
- Tracking details are shared when available after dispatch.
- Courier selection depends on location and logistics requirements.
3. Shipping Cost
Standard shipping may be complimentary only where it is explicitly shown and the order is eligible. Remote, oversized, bulk, expedited, and special-logistics orders may have shipping charges, which we quote before order acceptance. Catalogue prices marked GST-inclusive already include GST; a GST invoice is issued on eligible completed orders.
4. Tracking Your Order
- Once dispatched, tracking details are sent to your registered WhatsApp/mobile number
- You can also check your order status at itly.co.in/portal using your mobile number
- For tracking queries, contact us on WhatsApp: +91 97118 34353
5. Damaged in Transit
If your package arrives visibly damaged:
- Do NOT accept the delivery if the outer box is severely damaged — ask the courier to return it
- If accepted, photograph the damage immediately and contact us within 24 hours via WhatsApp with photos
- We will arrange a replacement or refund for transit-damaged goods at no extra cost
6. Bulk & Custom Orders
For bulk orders (10+ units) or large items (servers, heavy networking equipment), our team will confirm delivery timelines and logistics arrangements separately. Contact us for a personalised shipping quote.